Satisfaction Guarantee

We stand firmly behind the craftsmanship of every order we deliver.

Our Commitment: We guarantee that your custom embroidery, heat press transfers, and promotional products will match your approved digital artwork proofs exactly.

Our Promise: If your final order arrives with a manufacturing defect or the print/product quality is unsatisfactory, contact our Jacksonville Beach office within 7 days of delivery. We will immediately work with you to rerun the production or issue a formal refund.

Pricing Guarantee

We believe in transparent, competitive, and honest pricing.

No Hidden Fees: The price on your signed quote is the price you pay. We do not bury surprise upcharges or hidden setup fees at checkout.

Volume Advantage: Because of our deep roots as an ASI distributor, we leverage relationships with over 3,000 corporate suppliers to pass massive volume savings directly to your bottom line.

Return & Replacement Policy

Because customized products cannot be resold, we split our return rules into two clear, fair categories:

For Custom Branded/Logoed Items:

Due to the permanent nature of embroidery and heat-press decorations, custom-logoed items are non-refundable unless there is a physical product defect or an error in our production execution.

For Blank / Non-Logoed Items:

We offer a 14-day return window from your delivery date. Items must be completely unused, unaltered, and kept in their original packaging.

• Note: The customer is responsible for return shipping costs, and a standard 20% manufacturer restocking fee will be deducted from the final refund.

How to Initiate a Claim

If you need to request a return on blank goods or submit a quality claim on a custom order, our local team is ready to help:

1. Gather Details: Grab your original purchase order number and take a quick photo of the issue if you are reporting an apparel or print defect.
2. Contact Us: Email our support team or call our main office line directly.
3. Inspection & Processing: Once blank items are received at our warehouse or your digital claim is reviewed by our production manager, we will process your replacement batch or credit refund immediately.